Team Lead - Rider Quality Support

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

The Team Lead, Rider Quality is responsible for maintaining and elevating rider quality standards across the UAE through field audits, performance insights, coaching, and continuous improvement initiatives. This role plays a key part in ensuring riders consistently meet talabat’s standards for safety, professionalism, compliance, and customer experience while leveraging data, technology, and AI-powered tools to drive operational excellence.

• Lead and manage Rider Quality Support staff to uphold rider quality standards across the UAE.
• Conduct field audits to assess ride...