Team Lead -MIS -WFM

Two95 International Inc. • kuala lumpur, kuala lumpur • Posted June 20, 2026

About the Role

  • Reporting
  • Scheduling
  • Forecasting
  • Planning
  • Overall experience of 4+ Years in the BPO Industry.
  • At least 1 year experience in Team Management
  • Analysis – Strong Analytical skills
  • Should be able to handle & achieve the departmental requirements
  • Knowledge of VBA, MS Access, SQL (preferable)
  • Maintain data integrity
  • Knowledge (What the person must know): Understanding of operational process, logical thinking, reporting and analysis
  • Should be open to change, Multi-tasking skills
  • Team management
  • Own the MIS delivery for the account with respect to all aspects of WFM – Planning, Scheduling, Forecasting, Real Time Management
  • Accurate and Timely reporting
  • Client Management – Internal and External
  • Ability to work on data and generate various types dashboards, reports/ad-hoc reports
  • Meeting client requirement...