Blue Yonder • Hyderabad, Telangana • Posted June 25, 2026
About the Role
Overview
We are seeking a highly experienced IT Operations Lead with architect-level expertise in endpoint management, specializing in Mac environments alongside Windows ecosystems.
This role will function as the Global SME and Single Point of Contact (SPOC) for MacBook management across the enterprise, while leading IT operations for Hyderabad and Pune locations.
The ideal candidate will bring deep technical expertise in Mac endpoint architecture, enterprise management tools, and security frameworks, combined with strong operational leadership to deliver scalable, secure, and high-performing end-user computing services.
Scope
Lead global Mac endpoint strategy, governance, lifecycle management, and standardization across the enterprise.
Drive IT operations and service delivery for Hyderabad and Pune, ensuring SLA/OLA adherence and high user satisfaction.
Own L3 support for endpoint OS, hardware, and performance issue...