Team Lead – Complaints Management Process
ICONMA, LLC • United States, United States • Posted June 07, 2026
About the Role
Our Client, an IT Services and Consulting company, is looking for a Team Lead – Complaints Management Process for their Remote location. Responsibilities:
+ Review of customer feedback.
+ Classifying & analyzing customer feedback.
+ Establishing trends and communicating the analysis with Vendor’s onshore counterparts
+ Collaborate with team members to achieve performance targets.
+ Identify and escalate priority issues to the appropriate channels.
+ Offer solutions and alternatives to customers in a timely manner.
+ Ensure customer satisfaction by providing high-quality service.
+ Participate in training sessions to enhance product knowledge.
+ Adapt to new processes and technologies as required.
+ Maintain a positive and professional demeanor at all times.
+ Contribute to team meetings and share best practices.
Requirements:
+ Strong verbal & writt...
+ Review of customer feedback.
+ Classifying & analyzing customer feedback.
+ Establishing trends and communicating the analysis with Vendor’s onshore counterparts
+ Collaborate with team members to achieve performance targets.
+ Identify and escalate priority issues to the appropriate channels.
+ Offer solutions and alternatives to customers in a timely manner.
+ Ensure customer satisfaction by providing high-quality service.
+ Participate in training sessions to enhance product knowledge.
+ Adapt to new processes and technologies as required.
+ Maintain a positive and professional demeanor at all times.
+ Contribute to team meetings and share best practices.
Requirements:
+ Strong verbal & writt...