TAC Engineer: Tier 2 Network Support & Incident Lead

A leading Internet Service Provider is seeking a dedicated network support professional in Cyberjaya, Malaysia. The ideal candidate will have a Diploma in IT/Networking, coupled with 3 to 5 years of experience in the telecommunications field. Responsibilities include providing Tier 2 network support, monitoring network performance, and leading incident resolution activities. Strong knowledge of network protocols like BGP and OSPF is essential. Excelling in a team environment with excellent communication skills is crucial. A commitment to service excellence is required, with readiness to work on-call, including weekends.
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