Systems Support Specialist
Kennedy Krieger Institute • Baltimore, MD • Posted July 01, 2026
About the Role
**Overview**
The **EUC Systems Support Specialist** provides excellent customer support to all internal and external Institute customers and stakeholders. The incumbent will respond in timely fashion to technical support requests relating to computer business applications and general systems issues; expertly diagnose, troubleshoot, and repair computer-based issues; and provide in-person support for Moves, Adds, and Changes (MACs) as it pertains to computer-based assets and their associated peripherals (as needed). This position will also provide maintenance of user accounts on the PC network and other applicable systems.
**Responsibilities**
1. Acts as the primary point of contact for end users, providing support for software and application-related issues.
2. Collaborates with IS Support Teams to resolve service requests involving LAN connectivity, printer setup, internet access, file permissions, and the installation or...
The **EUC Systems Support Specialist** provides excellent customer support to all internal and external Institute customers and stakeholders. The incumbent will respond in timely fashion to technical support requests relating to computer business applications and general systems issues; expertly diagnose, troubleshoot, and repair computer-based issues; and provide in-person support for Moves, Adds, and Changes (MACs) as it pertains to computer-based assets and their associated peripherals (as needed). This position will also provide maintenance of user accounts on the PC network and other applicable systems.
**Responsibilities**
1. Acts as the primary point of contact for end users, providing support for software and application-related issues.
2. Collaborates with IS Support Teams to resolve service requests involving LAN connectivity, printer setup, internet access, file permissions, and the installation or...