Switchboard Telephonist

Job Identification:

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

Salary: £13.79 per hour

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Switchboard Operator, you’re not just handling incoming telephone calls – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

• Provide exceptional phone support: Bring an upbeat and friendly attitude to all guest calls, responding promptly and professionally to inquiries and requests
• Maintain relevant knowledge: Stay up to date on hotel services, amenities, and operations
• Support emergency response: Relay accurate, detailed information to appropriate teams during emergency situations
• Leverage com...