Supv, Capability Center Operations (Buenos Aires)

Do you want to join a growing team? In Assurant we are looking for a Customer Care Supervisor to join Assurant's Integral Capability Center

Responsibilities

• Responsible for leading a teamwork of 15 to 30 people, monitoring KPIs, and responsible for training, coaching, motivating and directing the team while creating an environment which encourages commitment, increased productivity and superior quality.
• Participates in regularly scheduled conference calls with clients designed to obtain feedback on the performance of the team, and to provide an opportunity to implement any necessary procedural changes.
• Partners with the manager on process improvements and workflow to ensure business objectives are met.
• Train, coach, engage team members while fostering teamwork and a positive work environment. Supervisors also discuss and help prioritize development needs aligned with business needs and their current role or future career int...