Support Team – Senior Manager

We’re looking for a Support Team – Senior Manager to join our team in Leeds on a permanent basis. This is a hybrid role, with two days in the office and three days working remotely each week.

In this role, you’ll take ownership of the run and maintain function across Liberty Blume’s bespoke products and solutions. Our live systems, both internal and client-facing are driven by key service metrics that need to be closely monitored and consistently met.

You’ll lead a predominantly offshore team, supported by a small UK-based oversight layer. Your day-to-day will focus on service performance, escalation management, and driving continuous improvement. You’ll play a key role in ensuring nothing falls through the cracks, while building scalable, robust processes to support ongoing growth.

While this isn’t a development role, you’ll need a strong understanding of how our platforms work, where they can fail and how issues are resolved. You’ll use this know...