Support Specialist

Description We are looking for a Support Specialist to provide hands-on technical assistance for end users in Forsyth, Georgia. This contract opportunity is ideal for someone who can diagnose desktop and network-related issues, explain solutions clearly to non-technical users, and maintain a dependable support experience. The role focuses on day-to-day troubleshooting, documentation, and coordination of repairs across a Windows-based environment.

Responsibilities:
• Deliver front-line desktop support for employees by resolving hardware, software, printer, and peripheral issues in a timely manner
• Investigate technical incidents, determine root causes, and recommend practical solutions that restore user productivity
• Record service requests, troubleshooting steps, resolutions, and installation updates accurately within the ticketing system
• Communicate with end users throughout the support process to gather details, provide status updates, and confirm issue resol...