Support & Ops SME: Incident Resolution & Liaison

HCL Technologies Limited is seeking candidates to ensure timely resolution of escalations and quality compliance in Malaysia. This role emphasizes customer satisfaction through active engagement in meetings and strong analytical skills to validate data and performance tasks.

Additional responsibilities include mentoring staff, participating in capacity planning, and communicating with business stakeholders. The position offers various benefits, such as personal time off, maternity and paternity benefits, and opportunities for career advancement.