Support Engineer

Job Title: IAM Support Engineer

Position Overvie

wWe are seeking an investigative and technically proficient IAM Support Enginee r with 2+ years of dedicated hands-on experience troubleshooting identity frameworks and device management systems. In this role, you will be the core technical driver handling complex escalations surrounding User Lifecycle Management, Single Sign-On (SSO) federations, secure network access, and endpoint compliance

.The ideal candidate does not just close tickets—they dig deep into system logs and reports to identify the underlying root cause of complex technical failures, utilizing automation (PowerShell/Bash) to prevent repetitive issues

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Key Responsibiliti

• esAdvanced Troubleshooting & Root Cause Analysi s: Take ownership of tier-2 escalations from ticketing platforms. Analyze complex syst...