Support Engineer

**Responsibilities**
- Maintain response and resolution speed as defined by SLOs
- Ensure high customer satisfaction and follow quality standards in 90% of cases
- Use troubleshooting tools and techniques to identify root causes and provide assessments
- Perform internal classification of queries and document preventative actions
- File issue reports, build documentation, suggest code-level resolutions, and assist engineers in resolving complex bugs
- Conduct community management tasks as needed
- Handle cases involving customer-specific architectural design requirements
- Follow notification and escalation procedures
- Adhere to communication standards when addressing operational issues
**Requirements**:
- 2+ years of experience working in technical support or a 24x7 environment
- B2+ English level
- Strong customer service and customer experience skills
- Effective and clear communication skills
- Ability to communicate t...