Support Consultant
Phoenix Recruitment • Somerset West, Western Cape • Posted June 13, 2026
About the Role
Hospitality Technology Company offering an integrated cloud-based PMS system based in Somerset West is currently recruiting for a Support Consultant.
As a Hospitality Support Consultant, you will provide first-line telephone and email support, troubleshoot and document client issues, assist with training and product implementation, and coordinate software upgrades and maintenance.
Duties:
Answer client queries received via telephone, email, or chat with empathy, professionalism and as accurately as possible.
Actively listen to the client and ask in-depth questions to identify the root cause of the problem.
Assist with the support group email box to help with capacity.
Use internal systems, bes...
As a Hospitality Support Consultant, you will provide first-line telephone and email support, troubleshoot and document client issues, assist with training and product implementation, and coordinate software upgrades and maintenance.
Duties:
Answer client queries received via telephone, email, or chat with empathy, professionalism and as accurately as possible.
Actively listen to the client and ask in-depth questions to identify the root cause of the problem.
Assist with the support group email box to help with capacity.
Use internal systems, bes...