Support Analyst I
TalentBurst, Inc. • Philadelphia, Pennsylvania, United States • Posted May 06, 2026
About the Role
Support Analyst I
Philadelphia, PA 19104
3+ Months
Onsite
Job Summary:
Philadelphia, PA 19104
3+ Months
Onsite
Job Summary:
- Demonstrates basic knowledge of Tier 1 service level support as relates to addressing Hardware (PC or End-User Devices & peripheral equipment), application software, and operating system issues.
- Demonstrates sufficient knowledge of call log tracking to record accurately all needed information.
- Exhibits sound customer service skills by effectively handling customer problems and ensuring proper escalation procedures are followed to problem closure.
- Tracks all customer service items to completion.
- Evaluates customer service issue to determine level of service needed.
- Resolves all Tier 1 issues.
- Escalates Tier 2 issues to appropriate resource.
- Maintains and increases knowledg...