Supervisor, Customs (Day Shift)

SUMMARY

Primary duty is to provide assistance to the Branch Manager in the day-to-day operations of the Niagara Falls branch during night and weekend shifts

KEY DUTIES AND RESPONSIBILITIES

• Set up shipments for importing across all modes of transport using SWI/IID
• Troubleshoot rejects for all branches after hours and on weekends should they occur
• Manage and approve vacation time and scheduling team members accordingly to shifts
• Assist operators with questions regarding clearances, CBSA related issues, and any other inquiries that are brought forward
• Constantly check on workflow and confirmation of entries, when due
• Adhere to all Standard operating Procedures and Polices set in place by the department and organization
• Identify tasks that require special handling, recommend process improvements, and implement resolutions within assigned scope of responsibility
• Provide input and be...