Student Service Consultant

SUMMARY:
- POSITION INFO:
Overview Our client in the education sector is seeking a Student Services Consultant to join their team. The successful incumbent will be responsible for providing seamless customer service to the institution's clients by ensuring professional, timeous, and empathetic resolution of queries. Minimum Requirements

• Grade 12 / Matric
• Post-school Certificate or Diploma in Customer Service or Public Relations would be advantageous 
• 1-3 years of experience in a call centre environment
• Track record as a high-performing individual in a Call Centre
• Proficiency with computers, especially with CRM software, and strong typing skills

Job Responsibilities Functional Accountability and Competencies Responsible for delivering an exceptional customer service by:

• Representing the brand through empathetic communication, using omnicha...