Strategic Escalation Lead for Critical Issues

Trellix is seeking a Staff Escalation Manager to lead critical issue resolution and cross‑functional action plans across global teams. You will brief executive stakeholders and drive accountability to rigorous SLOs, ensuring timely, outcome‑oriented communication with customers.

Ideal candidates bring 10+ years in high‑pressure escalation roles, strong certifications, and a track record of translating complex technical issues into business insights.