About the Role
Tasks
Place the customer experience at the heart of all actions and decisions. Act as a role model in terms of service by guiding employees on the floor and promoting exemplary behaviors. Contribute to creating a positive work environment where respect, engagement, and enjoyment are encouraged. Maintain harmonious relationships with colleagues and ensure smooth communication. Coach employees to ensure quality and consistency in work (coaching, feedback, disciplinary measures when required). Manage complex customer service situations and ensure proper follow-up. Ensure cleanliness, visual appeal, and general store presentation according to established standards. Participate in operational tasks such as receiving goods, merchandising, returns, cashier duties, and audits. Assist in preparing schedules and payroll processes. Ensure compliance with internal policies and health...