Stage 2 complaints Lead
Service Care Solutions • Cathedrals, Greater London • Posted May 29, 2026
About the Role
Job title – Stage 2 and Housing Ombudsman Lead
Location – London (SE1) – Hybrid Working
Contract – Full-time, Fixed-Term 24 months
Start Date – Asap
Salary - £44,000 per annum
We are working with a housing provider in South London to recruit a Stage 2 and Housing Ombudsman Lead.
You will act as the primary liaison with the Housing Ombudsman Service, overseeing Stage 2 and Ombudsman complaints. This is an excellent opportunity for an experienced complaints professional to drive quality, compliance, and service improvement within a regulated social housing environment.
Key responsibilities:
Act as the lead contact for the Housing Ombudsman Service
Manage end-to-end handling of Stage 2 and Ombudsman complaints
Coordinate and prepare detailed case files and evidence packs
Lead responses to complex and high-risk cases, including Ombudsman determinations
Provide expert guidance to internal teams on complaint handling standards
...
Location – London (SE1) – Hybrid Working
Contract – Full-time, Fixed-Term 24 months
Start Date – Asap
Salary - £44,000 per annum
We are working with a housing provider in South London to recruit a Stage 2 and Housing Ombudsman Lead.
You will act as the primary liaison with the Housing Ombudsman Service, overseeing Stage 2 and Ombudsman complaints. This is an excellent opportunity for an experienced complaints professional to drive quality, compliance, and service improvement within a regulated social housing environment.
Key responsibilities:
Act as the lead contact for the Housing Ombudsman Service
Manage end-to-end handling of Stage 2 and Ombudsman complaints
Coordinate and prepare detailed case files and evidence packs
Lead responses to complex and high-risk cases, including Ombudsman determinations
Provide expert guidance to internal teams on complaint handling standards
...