Staff Technical Support Technician

We are seeking a Functional Application Support Analyst to support business-critical applications covering CPQ (Configure, Price, Quote), Order Management, and Sales systems.
The role will focus on L1/L2 functional support , issue resolution, user assistance, and collaboration with IT and business stakeholders.
The candidate must be comfortable working in rotational shifts to support global users.
Application SupportDiagnose and resolve functional issues , data-related problems, and user errorsService Now, Jira)CPQ & Order-to-Cash SupportSupport end-to-end quote-to-order (Q2 O) and order-to-cash (O2 C) processesProduct configuration and pricing rulesOrder creation, amendments, cancellations, and billing handoffsSales Application SupportProvide functional support for Sales systems (CRM, sales portals, integrations)Support data consistency across Sales, CPQ, Order Management, and downstream systemsWork closely with IT development teams , integration teams, and business sta...