Sr. Technical Writer

Determine the needs of end users of technical documentation. End users will include certification agencies, PV system designers, EPC firms, PV system installers, test engineers, auditors, customer support agents, field applications engineers and system owners. Study product samples and talk with product designers and developers to create quick install guides and any required operation and installation manuals. Provide feedback on products to make them easier to use and thus requiring need fewer instructions. Organize and write supporting documents for products. Release documents to the Enphase Document Management System (EDMS) to be included in product packaging at manufacture. Develop and use photographs, drawings, diagrams, animation, and charts that increase users understanding. Select appropriate medium for message or audience, such as manuals or online support articles or FAQs. Standardize content across platforms and media. Gather usability feedback from customers, designers, and...