Sr Technical Product Manager - Service Improvements, Quality and Escalations
Amazon • London, United Kingdom • Posted June 13, 2026
About the Role
Description
Amazon's Quality and Escalations (Q&E) organisation is seeking a Sr Technical Product Manager to directly influence the direction of Service Experience products through the customer experience and service improvement lenses. We seek a technically proficient individual to join our team working with Amazon Customer Service (CS) leadership to deliver innovative products to customers worldwide.
This role requires a passionate individual who understands the best possible customer services experiences across the Customer Service organisation. You'll stay on top of technical innovation and advances in the industry, with an eye on identifying opportunities where CS Quality and Service Improvements can positively impact the service experience that CS offers the most. You'll dive deep into current and future customer needs and deliver actionable insights that drive development of continuously improving CS products, customer workflows, and features.
The ideal cand...
Amazon's Quality and Escalations (Q&E) organisation is seeking a Sr Technical Product Manager to directly influence the direction of Service Experience products through the customer experience and service improvement lenses. We seek a technically proficient individual to join our team working with Amazon Customer Service (CS) leadership to deliver innovative products to customers worldwide.
This role requires a passionate individual who understands the best possible customer services experiences across the Customer Service organisation. You'll stay on top of technical innovation and advances in the industry, with an eye on identifying opportunities where CS Quality and Service Improvements can positively impact the service experience that CS offers the most. You'll dive deep into current and future customer needs and deliver actionable insights that drive development of continuously improving CS products, customer workflows, and features.
The ideal cand...