Sr Subject Matter Expert - Spark Place Cubao

Job Title: Sr Subject Matter Expert

LOB: Outbound Sales

Location: Spark Place- Quezon City

At Concentrix, we help leading brands grow through exceptional customer engagement and

operational excellence. We are looking for an Sr Subject Matter Expert (Sales) to assist high

performing teams and drive strong sales results in a fast-paced, client-focused environment.

Essential Responsibilities:

• Provide floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert).

• Assists in driving metrics of the team

• Monitor closure of service levels regularly.

• Ensure prompt escalations to Team Captain.

• Supervise team in the absence of the Team Captain.

• Monitor performance and quality scores of team.

• Take production calls as well as escalated calls.

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