Sr Specialist Software Engineering (ServiceNow Developer)
AT&T • Bengaluru, India • Posted July 04, 2026
About the Role
**Location:** Bengaluru / Hyderabad
**Experience:** 8 + years
**Employment Type:** Full-Time
**Key Responsibilities:**
**Advanced Incident & Problem Resolution**
+ Handle complex incidents escalated from Tier 2 engineers and Tier 1 teams.
+ Perform deep technical troubleshooting involving scripts, workflows, integrations, and data issues.
+ Identify root causes and implement permanent fixes.
+ Participate in Major Incident (P1/P2) troubleshooting calls.
+ Lead Root Cause Analysis (RCA) activities and prepare technical RCA documentation.
+ Develop reusable fixes and automation to prevent recurring incidents.
+ Execute Platform Clone and Upgrade activities.
**Development & Enhancements**
+ Design and implement medium-complexity enhancements on the ServiceNow platform.
+ Develop and modify:
+ Business Rules
+ Script Includes
+ Client Scripts
+ UI Policies
+ UI Actions
+ Flow Designer workflows
...
**Experience:** 8 + years
**Employment Type:** Full-Time
**Key Responsibilities:**
**Advanced Incident & Problem Resolution**
+ Handle complex incidents escalated from Tier 2 engineers and Tier 1 teams.
+ Perform deep technical troubleshooting involving scripts, workflows, integrations, and data issues.
+ Identify root causes and implement permanent fixes.
+ Participate in Major Incident (P1/P2) troubleshooting calls.
+ Lead Root Cause Analysis (RCA) activities and prepare technical RCA documentation.
+ Develop reusable fixes and automation to prevent recurring incidents.
+ Execute Platform Clone and Upgrade activities.
**Development & Enhancements**
+ Design and implement medium-complexity enhancements on the ServiceNow platform.
+ Develop and modify:
+ Business Rules
+ Script Includes
+ Client Scripts
+ UI Policies
+ UI Actions
+ Flow Designer workflows
...