Sr. Specialist Rider Quality & Compliance

Whats On Your Plate

• Develop and continuously improve regional SOPs and quality control standards for rider performance safety and brand compliance.
• Lead regional programs focused on rider hygiene professionalism and vehicle condition.
• Act as the main point of contact for local rider quality teams in all MENA markets.
• Design & rollout regional initiatives & strategic projects (e.g. Rider behaviours box/hygiene checks uniform compliance audits).
• Support markets in setting KPIs and performance targets and ensure consistency in execution and reporting on rider quality score.
• Deliver regular dashboards insights and executive summaries for senior leadership.
• Create tools (checklists audit trackers penalty logs) analyze data & identify market trends and propose corrective actions.
• Design and support the implementation of training programs for patrollers and quality field teams.
• Collaborate wi...