About the Role

About the Company:
Join AT&T and reimagine the communications and technologies that connect the world. Our Chief Security Office ensures that our assets are safeguarded through truthful transparency, enforce accountability and master cybersecurity to stay ahead of threats. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.

We are seeking a ServiceNow Operations Senior Specialist (IAM) with specialized AI skills and deep hands-on ServiceNow experience to ensure stability, reliability, and continuous improvement of Identity & Access Management capabilities delivered through the ServiceNow platform. This role owns operational excellence for IAM services (e.g., Service Catalog, workflows/Flow Designer, integrations, reporting, monitoring) and applies AI-driven techniques to improve incident preven...