Sr. Patient Experience Representative
University of Miami • Miami, FL • Posted June 06, 2026
About the Role
Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here (https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet (https://my.it.miami.edu/wda/erpsec/tipsheets/ER_eRecruiting_ApplyforaJob.pdf) .
CORE JOB FUNCTIONS
1. Acts as the central recipient for formal patient complaints and manages the resolution process to ensure objective standards are upheld.2. Coordinates and conducts thorough, objective investigations and prepares appropriate written and/or verbal responses to patients and/or families according to federal regulations and hospital policy.3. When appropriate, meets with patients and families, participates in family meetings, and addresses concerns in real time. 4. Collects accurate documentation of confidential and...
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here (https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet (https://my.it.miami.edu/wda/erpsec/tipsheets/ER_eRecruiting_ApplyforaJob.pdf) .
CORE JOB FUNCTIONS
1. Acts as the central recipient for formal patient complaints and manages the resolution process to ensure objective standards are upheld.2. Coordinates and conducts thorough, objective investigations and prepares appropriate written and/or verbal responses to patients and/or families according to federal regulations and hospital policy.3. When appropriate, meets with patients and families, participates in family meetings, and addresses concerns in real time. 4. Collects accurate documentation of confidential and...