Sr. Manager, Product Management - Technical, Amazon Customer Service
Amazon • Seattle, WA • Posted July 01, 2026
About the Role
Description
Customer Experience Improvements (CXI) is a team within Amazon Customer Service (CS) that exists to improve experience across all customer journeys. We do this through voice of the customer signals across all Amazon Stores products, services, and customer interactions. This voice of the customer enables us to influence and design improvements in CX within CS, and across multiple upstream partner teams who own the products that impact customer experience.
We are seeking a Product Management Tech Leader to own and scale customer experience improvement products that will centralize, manage, and drive all defect elimination initiatives across 80+ teams in our organization.
An ideal candidate will have extensive background in tech product management, demonstrated leadership of high-impact strategic initiatives, and experience in building and launching products. You possess the ability to synthesize customer pain points, craft product vision and roadmaps, dev...
Customer Experience Improvements (CXI) is a team within Amazon Customer Service (CS) that exists to improve experience across all customer journeys. We do this through voice of the customer signals across all Amazon Stores products, services, and customer interactions. This voice of the customer enables us to influence and design improvements in CX within CS, and across multiple upstream partner teams who own the products that impact customer experience.
We are seeking a Product Management Tech Leader to own and scale customer experience improvement products that will centralize, manage, and drive all defect elimination initiatives across 80+ teams in our organization.
An ideal candidate will have extensive background in tech product management, demonstrated leadership of high-impact strategic initiatives, and experience in building and launching products. You possess the ability to synthesize customer pain points, craft product vision and roadmaps, dev...