Sr. Director Customer Experience - Erlanger, KY
ADM • Erlanger, KY • Posted June 27, 2026
About the Role
**110497BR**
**Job Title:**
Sr. Director Customer Experience - Erlanger, KY
**Department/Function:**
Sales, Customer Service & Origination
**Job Description:**
**Sr. Director Customer Experience - Erlanger, KY**
This is an exempt level position.
**Position Summary:**
The Director, Customer Experience will lead how the organization engages with and supports Flavors customers across the business. This role will drive a consistent, high-quality customer experience across key touchpoints and help shape customer-centric processes aligned to the Flavors strategy.
This leader will be responsible for advancing a seamless and effective customer experience by contributing to the CX vision and translating it into actionable plans, priorities, and improvements. The Director will partner cross-functionally to enhance customer engagement, satisfaction, and retention, ensuring alignment across commercial, operations, and support teams....
**Job Title:**
Sr. Director Customer Experience - Erlanger, KY
**Department/Function:**
Sales, Customer Service & Origination
**Job Description:**
**Sr. Director Customer Experience - Erlanger, KY**
This is an exempt level position.
**Position Summary:**
The Director, Customer Experience will lead how the organization engages with and supports Flavors customers across the business. This role will drive a consistent, high-quality customer experience across key touchpoints and help shape customer-centric processes aligned to the Flavors strategy.
This leader will be responsible for advancing a seamless and effective customer experience by contributing to the CX vision and translating it into actionable plans, priorities, and improvements. The Director will partner cross-functionally to enhance customer engagement, satisfaction, and retention, ensuring alignment across commercial, operations, and support teams....