Sr. Customer Success Manager I, Payroll
Remotedxb • dubai, dubai • Posted June 09, 2026
About the Role
Responsibilities
- Lead high-stakes discovery calls and product demos to drive product adoption and meet strategic goals.
- Manage a collaborative book of business for approximately 500 locations within a regional pod structure.
- Protect and expand SaaS revenue by identifying downsell risks and executing churn mitigation strategies.
- Diagnose technical issues within Core POS and Employee Cloud systems to resolve complex customer needs.
- Leverage product usage data and business analytics to recommend payroll process improvements.
- Act as the Voice of the Customer by gathering feedback for leadership and partnering with internal teams for issue resolution.
- Drive full activation of the Payroll Product Suite through educational presentations and training sessions.
- Fluent/Bilingual in Spanish and English (written and verbal) to support Spanish-speaking customers.
- 2+ year...