Sr BSA with Genesys Contact Centre
Q1 Technologies, Inc • Phoenix, Arizona, United States • Posted May 12, 2026
About the Role
Job Title: Sr BSA with Genesys Contact Centre
Duration- Fulltime Permanent
Location: Phoenix, AZ (Onsite From Day 1)
Job Description:
Sr BSA with Genesys Contact Centre
Business Analysis & Requirements Management
" Engage with business stakeholders to understand objectives, challenges, and desired outcomes related to the Genesys Cloud CX platform.
" Translate business needs into clear and comprehensive business and technical requirements, including user stories, process flows, functional specifications, and acceptance criteria.
" Recommend industry best practices, standards, and solution approaches aligned with Genesys Cloud capabilities and banking requirements.
" ...
Duration- Fulltime Permanent
Location: Phoenix, AZ (Onsite From Day 1)
Job Description:
Sr BSA with Genesys Contact Centre
Business Analysis & Requirements Management
" Engage with business stakeholders to understand objectives, challenges, and desired outcomes related to the Genesys Cloud CX platform.
" Translate business needs into clear and comprehensive business and technical requirements, including user stories, process flows, functional specifications, and acceptance criteria.
" Recommend industry best practices, standards, and solution approaches aligned with Genesys Cloud capabilities and banking requirements.
" ...