Sr Associate-IT Helpdesk

Providing Desktop L2 resources with 4 to 5 years of experience to Sutherland in a Time & Material engagement where Sutherland will utilize the resources for performing specific activities.

The scope of services for the GTI Operations (L1 level) resource provided by Contractor is as below:

• Candidate must have very good communication skills (soft skills) both written and verbal.
• First level hardware support for the End User side equipment and shall consist of diagnosing the problem and resolving it as appropriate. The use of cannibalization techniques is acceptable when and as required so as to minimize the expense of spare parts.
• Support of the Desktop Operating System (OS”) ( Win 10 / Win 11) and End-User Application
• Software Outlook /Office 365, Adobe, Open Office
• Configuring Print Servers and resolving printing problems as requested and reported by end users.
• Installing Software on the End-User Desktops, Th...