Sr. Analyst - GBS Process Governance & Continuous Improvement – Customer Care

Thermo Fisher Scientific • Bengaluru, Karnataka • Posted June 09, 2026

About the Role

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Process Governance & Performance Management

  • Maintain strong process governance frameworks across supported business groups.

  • Ensure alignment between operational practices, documented processes, and governance requirements.

  • Maintain and enhance KPI libraries and SLA frameworks to ensure metric accuracy and relevance.

  • Monitor process performance and provide actionable insights to stakeholders.

  • Support audit readiness, compliance adherence, and remediation of findings.

  • Maintain audit schedules and governance repositories.

    • Continuous Improvement & Lean Deployment

  • Lead and facilitate kaizen events and improvement projects focused on waste elimination and system optimization.

  • Facilitate Lean fundamentals, incl...