Specialist Software Engineering- Service Now support role - Tier 1
AT&T • Hyderabad, India • Posted July 06, 2026
About the Role
**Role:** ServiceNow Platform Production Support Specialist
**Location:** Bengaluru/Hyderabad
**Experience:** 5 + years to 8yrs
**Role Summary**
The ServiceNow Platform Production Support Tier 1 Engineer is responsible for providing advanced technical support, troubleshooting platform issues, resolving complex incidents, and supporting configuration-level changes. This role acts as the primary escalation point from Tier 1 support and works closely with Tier 2/platform engineering teams for problem resolution and root cause analysis.
The role requires hands-on ServiceNow platform knowledge, strong troubleshooting skills, and experience managing production environments.
**Key Responsibilities**
**Incident Management**
Monitor ServiceNow queues and handle incoming incidents and service requests.
Log, categorize, and prioritize incidents based on impact and urgency.
Perform initial troubleshooting using ...
**Location:** Bengaluru/Hyderabad
**Experience:** 5 + years to 8yrs
**Role Summary**
The ServiceNow Platform Production Support Tier 1 Engineer is responsible for providing advanced technical support, troubleshooting platform issues, resolving complex incidents, and supporting configuration-level changes. This role acts as the primary escalation point from Tier 1 support and works closely with Tier 2/platform engineering teams for problem resolution and root cause analysis.
The role requires hands-on ServiceNow platform knowledge, strong troubleshooting skills, and experience managing production environments.
**Key Responsibilities**
**Incident Management**
Monitor ServiceNow queues and handle incoming incidents and service requests.
Log, categorize, and prioritize incidents based on impact and urgency.
Perform initial troubleshooting using ...