Specialist - Social Media (English & Mandarin)

Responsibilities

• Provide Technical Support for HONOR smartphones and other devices such as tablets, PCs, Modems, etc via non-voice channels such as chat, social media, and email platforms.
• Mainly handles and answers user questions and inquiries.
• Escalates technical problems/complaints that cannot be resolved within SLA to relevant teams.
• Performs systematic tracking of escalated problems until they are closed.
• Able to effectively provide Customer solutions with cross sell and upsell opportunities based upon Customer needs.
• Able to communicate and adapt to different types of customers.

Skills Required

• Graduate from college or above, related professional on electronically is preferred with background in Electronics, communications, economics, management, etc.
• Excellent command of spoken and written English and Mandarin.
• Bahasa Malaysia language capability wi...