Specialist, People Support
Pearson • Mandaluyong City, Philippines • Posted June 22, 2026
About the Role
Position Title: Specialist, People Support
Position Summary: The Specialist, People Support plays a crucial role in providing specialized support and resolving complex HR inquiries and issues that Digital Assistant cannot handle. This position requires a deep understanding of HR policies, procedures, and systems. The Specialist, People Support team member will serve as a liaison between employees, HR business partners, and other departments, ensuring efficient and effective resolution of HR-related matters.
**Key Responsibilities** :
**Issue Resolution** :
+ Handle complex HR inquiries and issues escalated from the Digital Assistant support.
+ Provide accurate and timely responses to HR-related queries through various communication channels (e.g., phone, email, ticketing system).
**Policy and Procedure Guidance** :
+ Interpret and provide guidance on HR policies, procedures, and programs.
+ Assist employees and managers in understanding HR processes and ensure c...
Position Summary: The Specialist, People Support plays a crucial role in providing specialized support and resolving complex HR inquiries and issues that Digital Assistant cannot handle. This position requires a deep understanding of HR policies, procedures, and systems. The Specialist, People Support team member will serve as a liaison between employees, HR business partners, and other departments, ensuring efficient and effective resolution of HR-related matters.
**Key Responsibilities** :
**Issue Resolution** :
+ Handle complex HR inquiries and issues escalated from the Digital Assistant support.
+ Provide accurate and timely responses to HR-related queries through various communication channels (e.g., phone, email, ticketing system).
**Policy and Procedure Guidance** :
+ Interpret and provide guidance on HR policies, procedures, and programs.
+ Assist employees and managers in understanding HR processes and ensure c...