Specialist - Partner Support

MTN Group • Uganda, Uganda • Posted June 30, 2026
About the Role

MTN Mobile Money Uganda Limited is an equal opportunity employer and is seeking to recruit competent individuals to fill the following Position.
Job Title: Specialist-Partner Support
Reporting to: Manager – Partner Operations
Division – Financial Operations
Mission/ Core purpose of the Job
The Job Holder will be tasked with ensuring that partner queries are resolved or escalated at the first point of contact while updating the customer up to the point of resolution.
Main Job Functions:
To manage the partner interactions/experiences during the day to day operations of services provided by MTN Mobile Money Limited
To respond to or initiate contact with parner with the aim of attending to customer needs through inbound or outbound connections within the defined parameters.
To escalate queries out of the job's control span to the respective departments
Handle customer complaints ...
        