Specialist, Customer Experience
Cole-Parmer • Vernon Hills, IL • Posted April 30, 2026
About the Role
Job Title: Customer Experience Specialist
Reports To: Manager, Customer Experience
Position Location: Vernon Hills, IL
Work Type: Hybrid
FLSA Status (Exempt/Non-Exempt): Non-Exempt
Position Summary:
Customers are at the center of everything we do at Antylia Scientific. Customer Experience Specialists are responsible for working through multiple service channels to consistently provide the highest level of customer satisfaction. This role is a key member of the Customer Experience center of excellence, responding to all our scientific customers around the world.
Key Responsibilities:
+ Supporting customers via e-mail, phone, and other channels.
+ Actively listen and identify customer needs and concerns to effectively provide top tier service.
+ Investigates customer inquiries and identify proper course of action.
+ Attends vend...
Reports To: Manager, Customer Experience
Position Location: Vernon Hills, IL
Work Type: Hybrid
FLSA Status (Exempt/Non-Exempt): Non-Exempt
Position Summary:
Customers are at the center of everything we do at Antylia Scientific. Customer Experience Specialists are responsible for working through multiple service channels to consistently provide the highest level of customer satisfaction. This role is a key member of the Customer Experience center of excellence, responding to all our scientific customers around the world.
Key Responsibilities:
+ Supporting customers via e-mail, phone, and other channels.
+ Actively listen and identify customer needs and concerns to effectively provide top tier service.
+ Investigates customer inquiries and identify proper course of action.
+ Attends vend...