Specialist, Contract Commercial Support (AMER Shift) - 9-Month Contract

About the Role

This is a 9‑month fixed‑term contract role for a Contract Commercial Support Specialist. The Specialist supports the contract management team by entering accurate data into CPQ, managing global orders (new, amendments, renewals), tracking case statuses, monitoring escalations, and collaborating with Sales and other departments to resolve client inquiries and contractual issues. The role adheres to the OTC ecosystem and follows procedures to meet SLAs, maintain audit readiness, and improve team workflows.

Responsibilities

• Perform contract data entry into CPQ deals.
• Manage all global orders, including new, amendments, and renewals, with an emphasis on global majors, strategic customers, large regional customers, and highly complex orders.
• Track case status to ensure smooth transaction processing from deal creation to fulfillment and invoicing.
• Monitor escalations from stakeholders such as Sales, Client Services...