Solutions Officer

Solutions Officer, Solutions Development & Experience (Dual-Coverage Role)

Location: Makati City, Philippines

Work Setup: 100% onsite

Start Date: ASAP preferred

About the role

This role focuses on supporting service assurance and day-to-day operations across enterprise products. As a Solutions Officer, you will help manage product-wide issues such as service disruptions, product fixes, and platform transition initiatives, including 2G sunset programs.

You will work closely with Product, IT, and Network teams to ensure service continuity, resolve issues, and improve overall product performance. A key part of the role is translating technical issues clearly across different teams and ensuring alignment with the end-to-end user journey.

This is a hands-on, operations-focused role suited for candidates with experience in incident handling and service environme...