Software Engineering Senior Analyst - HIH – Evernorth

**The Senior ServiceNow Administrator will be a crucial member of the ServiceNow Admin team, performing hands-on support for end-users, day-to-day maintenance, planning, and testing system upgrades, coaching other team members on best practices, as well as troubleshooting advanced custom applications. The Senior ServiceNow Admin will work with architects, developers, and other product members in the fulfillment of updates, fixes, and new features within our key applications, including ITSM, ITOM, IRM, ITBM, CSM, CMDB, Discovery, Event Management, and Orchestration.**

**Qualifications**

**Required Skills:**

**SME in ServiceNow system applications and custom applications.**

**Create, maintain, and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals**

**Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scr...