Software Development Manager, Customer Service, Endpoint Security
Amazon • Seattle, WA • Posted June 29, 2026
About the Role
Description
Do you want to secure Amazon's most customer centric experiences? As a Software Development Manager on the Endpoint Security Team, you'll build, test, and deploy technology and security solutions that are integral to how Amazon's Customer Service Associates worldwide interact with customers every day.
You'll work across the entire technology stack—from device firmware to cloud-scale data processing. Your solutions will handle billions of records in AWS while maintaining Amazon's high security standards. You'll collaborate with teams across Amazon to continuously raise the security bar and enable Customer Service to introduce innovative customer experiences
You'll play a critical role in every interaction where Customer Service operations personnel access and handle customer data. This includes securing how associates view customer information, how data moves across the network, and how we protect customer trust at every touchpoint.
Key job resp...
Do you want to secure Amazon's most customer centric experiences? As a Software Development Manager on the Endpoint Security Team, you'll build, test, and deploy technology and security solutions that are integral to how Amazon's Customer Service Associates worldwide interact with customers every day.
You'll work across the entire technology stack—from device firmware to cloud-scale data processing. Your solutions will handle billions of records in AWS while maintaining Amazon's high security standards. You'll collaborate with teams across Amazon to continuously raise the security bar and enable Customer Service to introduce innovative customer experiences
You'll play a critical role in every interaction where Customer Service operations personnel access and handle customer data. This includes securing how associates view customer information, how data moves across the network, and how we protect customer trust at every touchpoint.
Key job resp...