Skills Coach - Product Support

Tracker requires the Services of a Skills Coach in the Call Centre, Product Support Department, based at the Head Office in Johannesburg . The Skills Coach will be responsible for monitoring, evaluating and recording effective training activities. Design training material to help develop or improve job-related skills.

• Initiation/onboarding of new recruits in the work environment
• Ensure that workplace is setup for new users with the appropriate access
• Liaise with training, QA; skills coaches & managers across various business units for new product launches; system updates; cross skilling of staff etc.
• Upkeep of skills gaps, reports and staff progress against skills matrix
• Assessment of skills and reporting of results for developmental purposes
• Delivery of training on the Company/Contact Centre strategy as defined
• Development of training and educational programs for the individuals and teams according to the ...