Shipping and Logistics Specialist
Caldwell - Cebu • borbon, cebu • Posted June 09, 2026
About the Role
Shipping and Logistics Specialist
Caldwell Communications
Cebu City (Onsite)
Job Description
We are hiring Customer Service Representatives for Shipping and Logistics accounts to support customers with shipment tracking, delivery updates, freight coordination, and logistics-related concerns. The role involves providing accurate information, resolving issues efficiently, and ensuring a smooth customer experience throughout the shipping process.
Responsibilities
Handle customer inquiries via phone, chat, or email regarding shipments and deliveries
Provide shipment tracking updates and delivery status information
Assist with booking, scheduling, and shipment coordination requests
Resolve concerns related to delayed, lost, or damaged shipments
Document customer interactions accurately in the system
Coordinate with internal teams and escalate complex concerns when necessary
Maintain c...
Caldwell Communications
Cebu City (Onsite)
Job Description
We are hiring Customer Service Representatives for Shipping and Logistics accounts to support customers with shipment tracking, delivery updates, freight coordination, and logistics-related concerns. The role involves providing accurate information, resolving issues efficiently, and ensuring a smooth customer experience throughout the shipping process.
Responsibilities
Handle customer inquiries via phone, chat, or email regarding shipments and deliveries
Provide shipment tracking updates and delivery status information
Assist with booking, scheduling, and shipment coordination requests
Resolve concerns related to delayed, lost, or damaged shipments
Document customer interactions accurately in the system
Coordinate with internal teams and escalate complex concerns when necessary
Maintain c...