ServiceNow Service Management Office (SMO) (Valencia)
HCLTech • valencia, comunidad valenciana • Posted June 14, 2026
About the Role
Senior ITSM Project Manager - ServiceNow / SMO Processes
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Role Purpose
The primary goal of this role is to deliver, standardize, and continuously improve key Service Management Office (SMO) processes using the ServiceNow platform.
The role owns the end-to-end delivery of ITSM and service lifecycle processes such as Incident, Change, Problem, Request, Knowledge, SLAs, CMDB, Asset, and Service Modeling (Business, Application, and Technical Services), ensuring they are fit-for-purpose, technically robust, and fully aligned with operational needs.
This is a hands‑on senior delivery role requiring deep ITSM knowledge, strong ServiceNow technical understanding, and proven project leadership in complex, general environments.