ServiceNow L2 Support Manager
Insight Global • Tampa, FL • Posted June 10, 2026
About the Role
Job Description
ServiceNow Support Manager (2 open)
A big 4 firm is seeking a highly motivated and analytical ServiceNow Support Manager to join the team. This is a newly created role to address significant issues within their ServiceNow landscape, specifically concerning finance-related tickets post-S4HANA implementation. The role primarily involves data analysis, process standardization, and problem-solving to reduce ticket aging and improve customer experience. These managers will need strong analytical skills, the ability to connect disparate information, and experience handling difficult stakeholders. A finance background and SAP S4HANA experience are beneficial but not mandatory; the focus is on core problem-solving and customer-centric skills.
Measuring Success:
Success in this role will be measured by a reduction in aged tickets, improved ticket bounce rates, and increased standardization of processes across the ServiceNow landscape.
Responsibil...
ServiceNow Support Manager (2 open)
A big 4 firm is seeking a highly motivated and analytical ServiceNow Support Manager to join the team. This is a newly created role to address significant issues within their ServiceNow landscape, specifically concerning finance-related tickets post-S4HANA implementation. The role primarily involves data analysis, process standardization, and problem-solving to reduce ticket aging and improve customer experience. These managers will need strong analytical skills, the ability to connect disparate information, and experience handling difficult stakeholders. A finance background and SAP S4HANA experience are beneficial but not mandatory; the focus is on core problem-solving and customer-centric skills.
Measuring Success:
Success in this role will be measured by a reduction in aged tickets, improved ticket bounce rates, and increased standardization of processes across the ServiceNow landscape.
Responsibil...