ServiceNow Knowledge & Catalog Enablement Analyst

Datacom is seeking a CX Enablement Analyst to support the development and optimization of Knowledge and Service Catalogue capabilities. In this role, you will enhance service processes and align them with ServiceNow, ensuring high-quality outcomes across support teams.

Your responsibilities will include maintaining data quality, coordinating with service owners, and facilitating communication between teams. A strong background in IT Service Management and experience with ServiceNow is essential for success in this position.