ServiceNow FSM Architect
Zaelab • United States, United States • Posted June 29, 2026
About the Role
We’re looking for a ServiceNow Field Service Management (FSM) Architect to lead the design and delivery of enterprise ServiceNow FSM solutions for our clients. This is a client-facing role that combines deep technical expertise with consulting, solution architecture, and pre-sales responsibilities.
You’ll work closely with customers to understand their business processes, design scalable FSM solutions, lead implementation teams, and support pre-sales activities including solutioning, scoping, estimates, and Statements of Work when not actively delivering projects.
What You’ll Do
+ Lead end-to-end ServiceNow FSM implementations from discovery through deployment.
+ Design scalable, best-practice ServiceNow FSM solutions that leverage out-of-the-box capabilities wherever possible.
+ Facilitate client workshops to gather requirements and translate business needs into technical solutions.
+ Provide technical leadership to development teams thr...
You’ll work closely with customers to understand their business processes, design scalable FSM solutions, lead implementation teams, and support pre-sales activities including solutioning, scoping, estimates, and Statements of Work when not actively delivering projects.
What You’ll Do
+ Lead end-to-end ServiceNow FSM implementations from discovery through deployment.
+ Design scalable, best-practice ServiceNow FSM solutions that leverage out-of-the-box capabilities wherever possible.
+ Facilitate client workshops to gather requirements and translate business needs into technical solutions.
+ Provide technical leadership to development teams thr...