ServiceNow Consultant for IT and CSM
BDO Canada • toronto, on • Posted June 14, 2026
About the Role
Shape IT service management for success as a ServiceNow Functional Consultant. In this role, you will lead process optimization and drive ServiceNow adoption for both internal and client projects.
As a ServiceNow Functional Consultant, you will design and refine service management processes, ensuring effective ITSM and CSM implementations. Collaborate closely with stakeholders to translate business needs into actionable specifications. This role demands a solid grasp of ITIL principles and proven experience guiding workshops and diverse teams.
Key Responsibilities:
• Lead process discovery and define future-state workflows
• Collaborate with Platform/Product Owners and Solution Architects
• Translate business requirements into functional specifications
• Facilitate workshops and engage with diverse stakeholders
• Support ServiceNow implementation and platform modernization
Requirements:
• 5+ years of IT service management experience
• Hands-on experience w...
As a ServiceNow Functional Consultant, you will design and refine service management processes, ensuring effective ITSM and CSM implementations. Collaborate closely with stakeholders to translate business needs into actionable specifications. This role demands a solid grasp of ITIL principles and proven experience guiding workshops and diverse teams.
Key Responsibilities:
• Lead process discovery and define future-state workflows
• Collaborate with Platform/Product Owners and Solution Architects
• Translate business requirements into functional specifications
• Facilitate workshops and engage with diverse stakeholders
• Support ServiceNow implementation and platform modernization
Requirements:
• 5+ years of IT service management experience
• Hands-on experience w...